Laser Problems

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Laser Problems

Postby MVM2 » Tue May 14, 2019 9:11 am

First time I installed the laser, the bed rose and slammed the laser head while initializing. This bent the Z axis. I took a video and sent it with the service ticket. Finally called and after 45 minutes there was still no resolution. I again sent additional videos. It's been since the 11th and no reply. While I try to be cooperative, the lack of response and solutions from XYZ is pushing me towards returning this unit. I've purchased many many things thru Amazon and have never been this dissatisfied by a product and manufacturer.
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