Opening trouble ticket

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Opening trouble ticket

Postby MiniSteve » Sat Jan 20, 2018 3:42 am

I have tried a search but no luck. I can't open a trouble ticket as I am being told the cartridge number is incorrect. I am getting the cartridge number from XYZware. It won't let me copy and paste. Any ideas?
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Re: Opening trouble ticket

Postby jason jason » Thu Mar 29, 2018 8:58 pm

Try contacting through message here on the site for tech support. Then when you get a response tell them your problem. If you can't get a response after the first one, take note of who answered you email. Call tech support, if they cant help ask to speak to the person who was helping you via email. If they don't call you back, keep calling. For whatever reason, with these people you really have to be persistent, or it seems they will forget about you.
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