Dear XYZ Printing Community,
I've had the honor of having a $700 paper weight, in the corner of my room, collecting dust for about 2 years now. At first when I had the unit it worked perfectly. Did some tweaking and then it worked amazingly, but then it slowly went down hill. At first it was one or 2 failed prints, then that turned to all my prints never coming out right. It never sticks to the print bed (and yes I've tried everything that I could do to have better adhesion). It comes off or the corner of the print lifts and messes the whole print. The head always gets jammed and the print bed is never leveled.
I've contacted support countless times and I never get a straight answer and get always back saying that I have to call them. Fine, but then that leads to "I need to Skype you." (Jesus!) Fine, I make an account, show him all the problems and then he tells me "I don't know the answer to the problem and I cant help you." Like the hell??? I spent 2 days waiting for an answer to have then make a Skype account and then be told "Sorry IDK"???? (I wish I recorded the call) Its just amazing that I wasted $700 on a product that never works and also to have support that has no clue what do to. Amazing.
Currently I have no clue what to do or how to fix this and have come to the conclusion that XYZ doesn't care about the customers and just wants to see you struggle. Its a shame that I have to come to this negativity about the company but I'm just about to throw out my printer.
If anyone could help that would be great
Thanks,
Mendo