I'm having a problem with the Nobel Software on my Windows 7 computers. I've used both my laptop and my tower computer, when I connect the USB cable to try and update the firmware the Nobel Software crashes. I doesn't matter if the software is open first and then I connect the usb cord or if it's connected first then I open the software. I have updated the Nobel software to the latest version on both computers.
Any ideas?
Below is the error report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: XYZ.exe
Application Version: 12.1.15.1
Application Timestamp: 59eeb3a3
Fault Module Name: clr.dll
Fault Module Version: 4.7.2117.0
Fault Module Timestamp: 59cf526c
Exception Code: c0000005
Exception Offset: 0000000000003ba0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 5a88
Additional Information 2: 5a882899a65bf7e81943f49a5c65a8b8
Additional Information 3: 60e6
Additional Information 4: 60e6082170c5863e9213edd67843ac77